- How does it work?
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- Fill out a simple online request for box.
- You will receive a FREE POSTAGE PAID BOX complete with cushioned watch
shipping materials.*
- Insert your watches and put it in your mailbox.
- We will contact you upon receipt and process your watch
battery change within 1-3 business days. (Rush one day service is available).
You are charged only for the battery service and return shipping.
- Your watch returns to you in working order!
- Insured shipping is available
at additional cost.
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- Why Us?
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What sets Watch Battery Pros apart from others is that we specialize in
the service of Watch battery replacement. Our family-owned shop will treat
your watch with utmost care; replacing the battery quickly, properly, and
professionally. We will clean the bracelet (when requested), check the movement
for proper running condition, and subject the watch to a vacuum and pressure
to assure water-resistance. We will return your watch via USPS insured. Contrary
to what most stores tell you, you do not have to wait 4-6 weeks to have your
battery changed and have it resealed for water-resistance. Here at Watch
Battery Pros our turn around time is 1 – 3 days!
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- How much does it cost?
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The shipping and packing materials are FREE. Our site has a huge inventory
of watch brands and models that will show you just how low our prices really
are. We encourage you to contact your local jewelers and watchmakers to inquire
about their charges for similar service. Just click on the description of
your watch to find your price. Please be aware that some multi-function digital
watches require more than one battery. We will contact you prior to any work
if your watch requires any more batteries than ordered on your form. You
will be charged for the battery service and a small return shipping charge
of $4.95. The return shipping is FREE with the purchase of 3 or more battery
changes. Insured shipping is available for an additional charge.
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- How long will it take?
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We will complete your battery change within 1-3 business days of receipt.
Rush one day processing is available for an additional $3.00 charge.
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- What if my watch gets lost in the mail?
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Our prepaid shipping is first class USPS mail. We are not responsible for
items lost, stolen or damaged in the shipping process. If you are shipping
a valuable piece it is advisable to purchase insurance, which can be added
to our merchandise return packaging. You are also, of course, free to use
your own choice of carrier.
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- What about insurance?
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Insurance can be added to the provided merchandise return label at your
local post office. We also send you an insurance request form with your free
shipping materials. This allows you to purchase insurance for the return
shipping. Insurance is added to the standard return shipping charge of $4.99
at the current postal rates listed below:
| Fee |
Insurance Coverage |
| $1.75 |
$.01 - $50 |
| $2.25 |
$50.01-$100 |
| $2.75 |
$100.01 - $200 |
| $4.70 |
$200.01-$300 |
| $4.70 + $1.00 per $100 or fraction thereof over $300.01-
$5,000 |
Insurance rates are subject to change. The current standard postal rate
will be applied at the time of shipping. We strongly recommend that you consider
purchasing insurance for any watch of considerable replacement value.
Free shipping offers do not cover insurance costs.
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- Can I use my own carrier?
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While our free shipping offer covers USPS First Class Mail, you are absolutely
free to use your own carrier. Our address is 7162 Beverly Blvd #221
Los Angeles 1 90036. Be sure to include
a note detailing the package contents as well as your phone number and email
address. Please send an email to
indicating the contents of your shipment, ship date and contact
information. We will contact you as soon as we receive it.
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- How good are your technicians?
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Our technicians are Swiss Certified and work on thousands of watches every
week and after 30 years we have gotten pretty darn good at it. We have all
the best materials, tools and equipment to work on your watch.
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- Are the batteries guaranteed?
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Watch batteries are guaranteed for a period of 1 year. We change so many
batteries that our entire supply is replenished on a regular basis. This
means that we use only the freshest batteries with very little exhausted
shelf life. You will only be billed for watches that are functioning
at the time they are shipped out. You are not charged for service or the
battery for watches that do not work after being serviced. A typical
watch battery should last about one year, In many watches a battery will
last 2-3 years. Some watches that take 3-volt batteries will last 5 years.
If the watch stops working before that time, it is likely a sign that there
is a problem with the circuitry of the watch rather than the battery. We
will offer a credit for a free battery replacement in the future for those
that stop within 1 year of our service. All such credits must be authorized
by our customer service department.
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- Limitations of Water Resistance?
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The different levels of water resistance as expressed in meters are only
theoretical. They refer to the depth at which a watch will keep out water
if both watch and the water are perfectly motionless. These conditions, of
course, are never met in the real swimmer's or diver's world. In real life,
the movement of the wearer's arm through the water increases the pressure
on the watch dramatically; so it can't be worn to the depths indicated by
lab testing machines.
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- Usage Recommendations
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The following usage recommendations are suggested by most watch manufacturers.
- Water-resistant to 30 meters (100 feet). Will withstand splashes of water
or rain but should not be worn while swimming or diving.
- Water-tested to 50 meters (165 feet). Suitable for light water activities
such as swimming in shallow water.
- Water-tested to 100 meters (330 feet). Suitable for swimming and snorkeling.
- Water-tested to 150 meters (500 feet). Suitable for snorkeling.
- Water-tested to 200 meters (660 feet). Suitable for skin diving.
- Diver's 150 meters (500 feet). Meets ISO standards and is suitable for
scuba diving.
- Diver's 200 meters (660 feet). Meets ISO standards and is suitable for
scuba diving.
Please note that we do not recommend swimming or diving with your watch
unless it has a screw-down crown (also known as screw-lock or screw-in crown)
and is water-resistant to at least 100 meters.
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- Is my watch still water-resistant?
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All water resistant watches are made so by a series of gaskets and seals
that lock water out of the watch movement. The effectiveness of that system
can be compromised by general wear and tear and, of course, by opening the
watch to change the battery. Water testing is recommended for any watch you
plan to submerge. It is a specialized air pressure chamber that tells you
if air is passing into the watch. You will not be charged for the test if
your watch does not pass. A watch with a failed test may still function fine,
but should not be submerged in the future. Watches passing the pressure tested
are warrantied water resistant for 1 year . Please contact our service department
for warranty repair information at
. Please be advised that water resistant watches must be used
properly to avoid damage. Watches can be damaged by water if the crown is
left open or pushers are pressed underwater.
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- What if it doesn’t work?
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Watches are complex devices and sometimes the problem is more significant
than a dead battery. If we put a fresh battery in your watch and it does
not function, we will do everything we can to get it running without doing
any major repairs. We will not charge any additional service fee for cleaning
the contacts, rotating the wheels, removing of any visible dirt or obstructions,
etc. If we find that a major repair is necessary, we do not charge you for
the battery or service and we will contact you with a repair estimate.
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- Why is my watch skipping 3-4 seconds at a time?
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This is a sure sign that your battery is dying. Your watch will likely
stop within 30 days.
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- Why is my watch slowing down & stopping?
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Very likely a battery, but could also mean that the circuit is shorting
out and may have to be changed.
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- Why did my watch stop completely?
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The most likely cause is a dead battery. We can replace it properly and
return your watch in full working order.
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- I dropped my watch and it stopped?
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The fall may have shorted out the battery in which case a new one will
restore it to full functioning.
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- The light on my watch is no longer working?
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Most of the time a new battery will correct that. If it does not work with
a new battery, it may mean that the contact for the light feature is bad
which we will try to repair at no additional cost when the battery is replaced.
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- Why are my batteries dying faster now than when
the watch was new?
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All the parts of a new watch are functioning at their optimum level, reducing
the draw on the battery. Normal wear and tear on the mechanism and circuit
cause resistance and drain the battery more quickly. A watch battery should
last around 1 year. If your batteries are depleting in less than a year,
it is a sign that the watch needs additional repair.
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- What types of bands do you carry?
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We have watch bands made
from leather, lizard, shark, crocodile, alligator, ostrich, pigskin and more.
We have metal bands with fold over clasps and stretch bands. We have a wide
variety of plastic sport bands for men 19s and women 19s watches.
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- Do you take links out of metal watchbands?
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Yes, we can do most models.
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- Can I just send you my watch and not wait for a
box?
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Certainly. For quicker service, you can send the watch by selecting option
1 and printing your pre paid label, please send it in a sturdy box.
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- Can you change the battery in my Seiko Kinetic or
Citizen Eco-Drive?
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Seiko Kinetic and Citizen Eco-Drive watches do not use silver oxide or
lithium batteries like other watches. They use a capacitor sometimes called
a 'power cell' or 'secondary battery' to collect energy generated by the
spinning weight on a Kinetic or the solar cell in an Eco-Drive. We specialize
in replacing the capacitors in these watches.
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- Other questions?
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If you don't see the answer to your question here, please contact us at
800-430-8317 or
. We are committed to providing excellent customer service and
would be more than happy to answer any additional questions you may have.
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- Can I track my repair?
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Absolutely. You will receive a form with your FREE box. VIP & Premier members
will find an order record with updated status on all orders. Non members
can send an email inquiry to
and receive an answer within 1 business day.
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